Customer Service Executive

Job Duty:

  • Analyse customers’ feedback to understand areas for improvement and present the findings to senior management.
  • Develop service quality processes.
  • Manage customers’ concerns.
  • Monitor responses to customer requests and queries to minimise gaps in customer service delivery.
  • Organise the client contact database.
  • Supervise order processing and order fulfilment.
  • Responsible and demonstrate CSO etiquette.
  • Ensure good customer satisfaction


  • Min 2 years working experience in related field
  • Excellent interpersonal and written and oral communication skills.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.